Privacy Policy

Privacy Policy

At Maison Du Paw, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, and how we help keep it safe.

Information We Collect

When you contact Maison Du Paw, make an enquiry, request a booking, or use our website, we may collect the following information:

Personal Information
This may include your name, email address, phone number, suburb, address, and any other details you provide when enquiring about or booking our services.

Pet Information
We may collect information about your pet, including their name, breed, age, temperament, routines, medical needs, allergies, feeding instructions, walking requirements, behavioural notes, and emergency care details.

Booking Information
We may collect details related to your booking, including service type, dates, times, location, special instructions, and communication preferences.

Payment Information
If payment is made online or through a third-party payment provider, payment details may be collected and processed securely by that provider. Maison Du Paw does not store full credit card details.

Website Usage Information
We may collect basic information about how visitors interact with our website, such as pages viewed, links clicked, enquiry forms submitted, and general browsing behaviour.

Device Information
We may collect information about the device or browser used to access our website, including device type, browser type, operating system, and general location data.

How We Use Your Information

We may use your information to:

Provide pet sitting, dog walking, home visits, overnight stays, and related services
Respond to enquiries and manage bookings
Understand your pet’s needs, routines, behaviour, and care requirements
Communicate with you before, during, and after a booking
Send photo, video, and written updates while your pet is in our care
Process payments and booking confirmations
Improve our services, website, and customer experience
Send service updates, reminders, or occasional promotional messages
Meet any legal, safety, or record-keeping obligations

Pet Updates, Photos, and Videos

As part of our service, Maison Du Paw may send photos, videos, and updates of your pet directly to you.

We may also ask for permission to use pet photos or videos for social media, marketing, website content, or promotional material. We will not intentionally share your personal contact details, home address, or private booking details in public marketing content.

If you do not want your pet’s photos or videos used for marketing, you can let us know at any time.

Information Sharing

Maison Du Paw does not sell, trade, or rent your personal information.

We may share limited information with trusted third-party providers who help us operate our business, such as website platforms, booking tools, payment processors, email providers, analytics tools, or professional advisors.

We may also share information if required by law, for safety reasons, or in the event of an emergency involving your pet.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure, or alteration.

However, no online system, website, or electronic storage method is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to the personal information we hold about you.

You may also ask us to correct, update, or delete your personal information where appropriate.

You can opt out of receiving marketing communications from us at any time by contacting us directly or following the unsubscribe instructions in our emails, where applicable.

Third-Party Links

Our website may contain links to third-party websites or platforms, such as social media pages, payment providers, booking tools, or partner businesses.

Maison Du Paw is not responsible for the privacy practices, content, or security of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on our website and will take effect from the date they are published.

We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Maison Du Paw
Email: Amber@maisondupaw.com.au
Phone: +61499907484

This Privacy Policy was last updated on: 29th June 2026